Shipping Policy

Delivery times and shipment availability can vary for each product based on the delivery location, the size of the product and the product availability limitations. The vast majority of our products are processed and shipped within 2 to 5 business days of original order placement.

We ship our products using UPS or FedEx. You will receive an email from cartassist.com with tracking number, once your product was shipped. If you have not yet received a Shipment Notification email, that means your package has not shipped, and you will be hearing from us as soon as it does.

We know that you desire to get your order as soon as possible. We do our best to process your orders immediately. When you place an order, you can expect your order in 5 to 8 business days depending on your location!

For shipping an item outside the United States, you should contact us in advance to confirm accurate shipping costs calculated manually.

We CANNOT SHIP to any PO Box, APO & FPO address. Any orders submitted with this address will be discarded.

Return & Exchange Policy

If for any reason you are not satisfied with our products, please contact us in 30 days for information on how to return or exchange it. After you get an authorization of your request - Return Authorization Number (RAN), you must return the items in "new, unaltered and unused condition". Definition of new, unaltered and unused condition means without showing signs of wear or damage in any way. Returns will only be accepted with a Return Authorization Number (RAN).

Once we receive your product you will get a partial refund (there is 25% restocking fee). If you only wish replacement of your items or to get a store credit instead of refund, the restocking fee won’t be charged.

Shipping fees are non refundable. Customers are always responsible for return shipping costs and insurance. HammocksBuy will not reimburse any customer return shipping costs.

Defective Policy

If you found your product defective, please notify us in 2 business days of the delivery. We will file a claim with the manufacturer and you will receive a new product. Some manufacturers require seeing images with the defective parts of the items, before accepting our claim.

Freight Damage

If a package has been delivered with noticeable exterior damage please inspect the item before accepting. If the package has been accepted or was left at the delivery location we must be notified of the damage within 2 business days of delivery. This allows us to assist in filing a claim with the freight company for the damaged product. After the 2 days period, HammocksBuy will not be held responsible for damages. If the package has been lost or stolen we will file a claim with the carrier and a replacement will be shipped out immediately.

Cancellations and Order Changes

Orders may be cancelled or changed, but must be done before the item has been shipped. If order has been shipped before changes or cancellation, HammocksBuy will not be responsible for shipping charges.

Confirmation of Order

We may send you an email with confirmation of your order and shipping address. In this case order status will be changed to processing after we receive your positive reply.

Warranty

The manufacturer will repair or replace the product or components at its discretion. If the item is indeed defective, please notify HammocksBuy in 2 business days. The warranty does not cover products that have been damaged as a result of abuse, accidents, or normal wear and tear.